• World-leading provider of corporate information available in Singapore

General Questions

Q  Where is the BizInsights data obtained from?
A  A significant portion of the BizInsights’ report products and data solutions are obtained from the full ACRA database. BizInsights products also contain derived data and valuable insights from the raw ACRA data.

Q  What is the relationship between ACRA and BizInsights?
A  The Accounting & Corporate Regulatory Authority (ACRA) is the official company registry in Singapore. BizInsights is a licensee of the ACRA database with its core report products approved and co-branded with ACRA.

Q  Is BizInsights’ reports the same as ACRA BizFile+ reports?
A  No. Whilst our Business Profile Report and the ACRA BizFile+ Business Profile report have similar content, it is not the same. BizInsights also has more report types with other unique value propositions compared with ACRA services.

Q  How often is the information database at BizInsights updated?
A  The information is updated on daily basis with data received from the ACRA. Every report delivered is produced fresh from this updated database.

Q  Why do customers buy from BizInsights instead of ACRA or other information providers?
A  As an ACRA data licensee with ACRA co-branded products, customers consider us as an official source of information and buy from us because we have updated ACRA data, a wide range of ACRA co-branded products, attractive pricing, and technical/API capabilities.

Q  How do I buy reports & Financial Statement via the Portal – www.bizinsights.net?
A  Click Buy Reports and Statement. Choose Corporate or People. Key in the corporate name or UEN Number or the name of the individual that you like to buy a report or Financial Statement on. On the next screen, choose the type of reports or the year of the Financial Statement.

Buying Financial Statement  If Financial Statement of the company is available, it will display below the report types with the financial year for you to choose and order. Note: Not all companies file Financial Statement.

  • Frequent users can become a subscriber to enjoy lower price. To be a Subscriber, you can obtain more information by clicking the SIGN UP button and completing the New Application Form available online. You can then chose and download payment forms that can be email to us via support@bizinsights.net. See answers on How to pay below.
  • Ad-hoc users can also buy reports online 24/7 using credit card without signing up.

Q  How do I know what report to buy and what is the price?
A  You can view and download samples of all reports, view products content comparison table under Product and Pricing.

Q  Why should I be a Subscriber?
A  Subscribers are frequent users of our reports and pay a monthly subscription fee of $9.00 per user to enjoy the lower transactional charges per reports. Click here to view pricing.

Q  How do I pay?
A  We have various mode of payment available to our customers.
  • Credit Card - For ad-hoc purchases of reports
  • Advance Payment – For frequent users.
    • Minimum advance payment is S$500.
    • Monthly subscription fee (S$9) and purchases will be drawn down on a monthly basis from this advance payment.
    • Customers will be alerted to top up when balance reaches $200.
    • All balance money will be refunded on termination.
  • Interbank Payment – For Frequent users.
    • All payment can be made by Telegraphic Transfer to: Bank Name : DBS Bank
      Bank Address : 252 North Bridge Road, #02-26A/B, Raffles City Shopping Centre, Singapore 179103
      Account Name : Bizinsights Pte. Ltd
      Account Number : 0339039284

      **All Bank Charges and Agent Clearing Charges incurred during the course of clearing the cheque / TT are to be borne by customer.
    • For Singapore Subscribers – Auto interbank deduction via GIRO. GIRO Form to be completed and mail to BizInsights for processing by bank. Processing take about 3 weeks.
Q  Where do I view my invoices from BizInsights?
A  Monthly invoice and overall usages is available via our Portal under My Profile > My Invoice.

Q  How will I be billed?
A  Transactions and subscription fees are deducted on the first week of the following month. Ad-hoc users can print the receipt on credit card purchase confirmation.

Q  Lost access to your account at BizInsights?
A  You can click either here or click on the login button follow by the 'Reset Password' link located at the bottom right area of the popup. Key in your user ID at the next step and an e-mail with the instructions will be sent to the email registered with the user.

Q  I did not get an email notice for the report I purchased.
A  You may be sharing an ID and password that is not tagged to your email address. We strongly recommend that each user is allocated one ID tagged to 1 email address for greater clarity to each user's purchase. If you wish to change or add new user, please complete the New User Form at SIGN-UP and email it to us.

Q  How long will my reports be made available online?
A Subscriber’s purchases will be archived within the same day of the transaction and stored for 7 days. You can retrieve it from My Profile ->     My Report.
    For Non-Subscriber, a link to the purchases will be emailed within the same day of the transaction. The reports will also be made available     for 7 days via this link in the email.

Q  How do I change Users?
A  An Account ID holder can make this change. Login>My Profile>My Users>select User Name and Email to change.
     A User can also make the change of their Name and Email to another person. Login> My Profile. Change Name and Email.
     Note: The User ID does not change. It is advisable that the updated user also change the password.

Q  I want to terminate my Account with BizInsights, how can I do it?
A You can download the Termination form and send it back to us for processing. Processing usually takes 1-2 business days.

Q  What should I do if there is inaccurate information in the report?
A  Please contact our customer service at 6338 2327 or email to info@bizinsights.net, we will investigate and assist you accordingly.
     BizInsights will provide a free copy of the rectified report if there was any discrepancies found in our reports

Q  Do I need to pay for the redress of inaccurate information?
A  No payment is needed for the redress of inaccurate information.

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